Shipping to Peninsula : 24 / 48 working hours. (Spain and Portugal)
Shipping to Europe Normal : 3 / 5 working days.
Shipping to Europe Express: 2 / 3 working days.
International shipping: 5 / 10 working days.
Occasionally, shipments to countries outside the EU may involve additional fees and taxes, in this case, will be borne by the buyer.
Our goal at Susmie's is for you to be completely satisfied with your online purchase.
If you are not happy with your purchase, you can return your item(s) as long as they meet the following conditions:
1. We will not make returns that have exceeded 14 days from the date of delivery.
2.Returned items must be unused and in the same condition as received.
3.Customers will not receive a refund of the initial shipping charges.
More info here <3
WHEN I WILL GET MY ORDER? CAN I TRACK IT?
Once your order departs from our warehouse, you will receive a tracking link. Delivery usually takes between 48-72 hours after your order has been shipped.
HOW DO RETURNS AND REFUND WORKS?
You have the flexibility to exchange any orders for a different size or product within 15 days of receiving them, It is of the utmost importance that they remain unwashed, unused, and retain their original labels. Additionally, monetary refunds are an option.
Explore all the details and steps here:
DO YOU RESTOCK SOLD OUT PRODUCTS?
Yes, but only for very limited products and for a reduced period of time.
HOW CAN I KNOW WHEN A PRODUCT WILL BE BACK IN STOCK?
Click on the "Notify me when available" box to receive an email when we restock the product you desire.
WHAT ARE THE SIZES OF NON-ADJUSTABLE RINGS?
We strive to make all rings adjustable for the comfort of our customers, but due to certain designs, it is not always possible. In such cases, the size of non-adjustable rings would correspond to size 12.
HOW CAN I KNOW THE MATERIALS OF THE PRODUCTS?
All products on our website contain a material or composition box where you can get the details of their material, size and care.