Our goal at Susmie’s is for you to be completely satisfied with your online purchase.

If you are not happy with your purchase, you can return your item(s) provided they meet the following conditions:

  1. We will not accept returns made more than 14 days after the delivery date.
  2. Returned items must be unused and in the same condition in which they were received.
  3. Customers will not be refunded the initial shipping costs.
  4. Shipments outside the European Union may be subject to import duties or taxes not included in the price or in shipping; if the buyer does not pay them and refuses the package, it may be held and considered lost, with no right to return or refund.

https://returns.reveni.io/susmie-s-collection




RETURN:

Click the link to process the return of your Susmie's product.




https://returns.reveni.io/susmie-s-collection







Due to the emissions generated by domestic and international transport, returns carry a fixed shipping cost. This will vary depending on the country from which the return is sent. It will be deducted from the total refund amount owed to the customer.
Spain: €5. EU 1: (Germany, France, Italy and Belgium) €10. EU 2: (Other countries) €15. Rest of the World: €25.

The refund for your purchase will be transferred via one of these two options:

  1. To the same card you used to place the order
  2. By bank transfer
You have a maximum of 15 days to request a return from the day you receive the order, and it will only be possible if the purchased product is in perfect condition.





GIFT CARD:

You also have the option to return your online purchase and receive a gift card by email for the value of your product.
This card does not expire and you can use it to purchase any product on our website for the same value.