We are a women's jewelry and accessories brand established in 2019 in Barcelona by Marina and Laia. Inspired during a trip to Nepal, our mission has always been to enjoy ourselves doing what we love. The company name comes from the name of a young girl called Susmita, whom we met in Nepal. Her story inspired us to bring Susmie's to life.

We are in full growth and constantly looking for new talents, so if you are eager and inspired by our brand image, send us your CV to: people@susmies.com

Our goal at Susmie's is for you to be completely satisfied with your online purchase.

If you are not happy with your purchase, you can return your item(s) as long as they meet the following conditions:

1. We will not make returns that have exceeded 30 days from the date of delivery.
2. Returned items must be unused and in the same condition as received.
3. Customers will not receive a refund of the initial shipping charges.

More info here <3

Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact our team immediately at orders@susmies.com  with your order info and we will do our best to address your cancellation or modification request, but we cannot guarantee any changes can be made after an order is placed. 

*During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.

Check the spam or spam tray, your confirmation email may be there.

If you do not find it, you can write to orders@susmies.com  and we’ll locate it. If it’s necessary, we would change the purchase email and forward it. Please, tell us your full name.

If you want to make sure that you receive our emails on future occasions, please add us to the desired mailing list and make sure that the e-mail you used for your purchase is the correct one.

We want to stop overproduction. This is why we have introduced PREORDER. 

PREORDER means that the items are made on demand and that there is a set date for them to be shipped. We usually add information that is specific to each Preorder Item in its product description, for example the shipping date

Please note that if there is a PREORDER item in your purchase, the other items will be sent in the same package and on the same date indicated on the PREORDER item’s description.

We know sometimes it's difficult to choose the perfect gift & sometimes we are too late... That's why we made the Susmie's Gift Cards.

Steps for the instant, easy & Never go wrong gift:

1. Choose the Susmie's Gift Card you want 

2. After the order is placed, the digital gift card code will be emailed to the email adress provided at checkout.

3. Send it to who you love <3 <3
 

Gifting has never been easier

We process and ship orders M-F, excluding holidays. Most orders placed before 12pm CEST will ship the same day. However, sometimes it can take longer, so please allow up to 2-3 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours or sometimes a day for tracking to show updates after a label has been created, depending on the courier. 

Shipping:

• Orders to the Peninsula take 24 / 48 hours on business days. (Spain and Portugal)
• Orders to Europe take around 3 / 5 business days.
• Orders to Europe with Express shipping take around  2 / 3 business days.
• International shipping takes around 5 / 10 business days.

We are not responsible for any delays with courier transit times.

Occasionally, shipments to countries outside the EU may involve additional fees and taxes, in this case, will be borne by the buyer.

We are based in Spain, so shipments to countries outside the European Union may involve additional fees and taxes. In this case, it will be borne by the buyer.

Import and customs charges are the responsibility of the recipient and are not included in the price. Upon receipt of your purchase, you must pay in order to receive the package. These charges are independent of the cost of transportation and are determined by the competent customs authorities. 

At Susmie's we offer a warranty on our products for a period of time up to 60 days. Once a month has passed from the date of delivery of the product we don’t take responsibility for the issue as much time has passed. 

For further information, please contact orders@susmies.com

If you want to join Susmie's as a store, sign up in this form and we will contact you as soon as possible <3

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