Our goal at Susmie's is to ensure that you are completely satisfied with your online purchase.
If you are not happy with your purchase, you can return your item(s) as long as they meet the following requirements:
- We will not make returns that have exceeded a period of 14 days from the date of delivery
- Returned items must be unused and in the same condition that you received them.
- Initial shipping costs will not be reimbursed.
Enter the Link to return your Susmie's product.
Due to the emissions generated by national and international transport, making a return has a fixed shipping cost. This will vary depending on the country from where the return is issued. This will be deducted from the total amount of the refund to the customer.
Spain: €5. Europe 1: (Germany, France, Italy and Belgium) €10. Europe 2: (Other countries) €15. Rest of the World: €25.
The refund of your purchase will be transferred through these two options:
- On the same card with which you placed the order
- From bank transfer
You have a maximum period of 15 days
to request a return from the day you receive the order, and it will only be possible if the purchased product is in perfect condition.
There is the possibility of returning your purchase online and receiving a gift card by email for the value of your product, without paying the return costs.
This card does not expire and you can use it to buy any product on our website for the same value .